Privacy Policy vcity44 —
Personal Data Protection You

1. Introduction and Scope of the Privacy Policy

Welcome to the official Privacy Policy vcity44. This document explains in detail how we collect, store, use, and protect your personal information as a user of the vcity44 online casino platform in Malaysia.

At vcity44, we understand that entrusting your personal data to any online platform is a serious decision. That is why we have built a robust and transparent data protection system — not merely to meet legal requirements, but because we genuinely care about the security of every one of our members.

This Privacy Policy applies to all services provided through the vcity44 website, including account registration, financial transactions, gaming activity, VIP programmes, promotions, and any communications between you and our team. By using the vcity44 platform, you consent to the collection and use of data as described in this document.

If you have any questions about how we handle your personal data, the vcity44 support team is always ready to assist via live chat, available 24 hours a day, 7 days a week.

2. Types of Personal Data We Collect

Vcity44 only collects data that is strictly necessary to provide quality, secure services in compliance with legal requirements. The following are the categories of data we collect:

Identity Data

• Full name as stated on your identity card or passport.
• Date of birth for age verification (18 years and above).
• Identity card number (MyKad) or passport number.
• Full current residential address.
• Email address and mobile phone number.

Financial Data

• Bank account number registered for deposit and withdrawal purposes.
• Bank name and account holder name.
• Records of deposit and withdrawal transactions made through the platform.
• E-wallet details (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay) if used.

Technical and Usage Data

• IP address and general geographic location (state/city, not precise address).
• Device type, operating system, and web browser used.
• Gaming activity logs including time, game type, and wagering value.
• Login and logout session records.
• Cookie and tracking technology data as described in Section 6.

3. How We Use Your Personal Data

Every piece of data we collect has a clear and specific purpose. vcity44 will not use your data for any purpose other than those stated below:

• Account Management: Creating, verifying, and maintaining your vcity44 account, including the KYC process required for fund withdrawals.
• Transaction Processing: Processing deposits and withdrawals securely through your preferred payment methods, including FPX, Touch 'n Go eWallet, GrabPay, and bank cards.
• Platform Security: Detecting and preventing fraudulent activity, money laundering, unauthorised access, and ensuring the integrity of every gaming session.
• Customer Support: Resolving complaints, responding to enquiries, and providing effective technical assistance to members.
• Legal Compliance: To meet reporting and compliance requirements under the Anti-Money Laundering (AMLA) regulations and other applicable laws in force in Malaysia.
• Service Improvements: Analysing usage patterns in aggregate and anonymised form to improve platform performance, enhance the user interface, and develop new features.
• Marketing Communications: Sending information about promotions, bonuses, and new offers — only to members who have given consent to receive such communications.
• VIP Program: Managing rewards, tier eligibility, and exclusive benefits within the vcity44 VIP membership programme.

4. Data Sharing with Third Parties

Vcity44 sell, rent, or trade your personal data to any third party for commercial purposes. However, there are limited situations where data sharing may occur for legitimate operational needs:

• Payment Processors: Required financial data is shared securely with approved payment processors (such as FPX providers, card gateways, and e-wallet providers) solely to complete your transactions.
• Technology Providers: Gaming software vendors, cloud infrastructure providers, and cybersecurity service providers bound by strict confidentiality agreements with vcity44.
• Authorities: Law enforcement agencies, courts, or regulatory bodies that lawfully require information pursuant to a court order or applicable statutory provision.
• Audit and Compliance: Independent auditors or certification bodies that verify the accuracy and integrity of vcity44's financial operations.

In the event that vcity44 is involved in a merger, acquisition, or asset sale, user data may be transferred as part of that transaction. In such situations, we will notify you and ensure that an equivalent privacy policy continues to apply.

5. Encryption and Security Measures

Data security is central to vcity44's operations. We continuously invest in the latest security technology to ensure your personal and financial information is always protected against any threat.

• 256-bit SSL Encryption: All communications between your device and vcity44 servers are encrypted using TLS 1.3 with AES-256 encryption — the same standard adopted by international banking institutions.
• Stored Data Encryption: All sensitive data stored in our databases, including financial information and KYC documents, is encrypted using robust encryption algorithms.
• Two-Factor Authentication (2FA): vcity44 supports and encourages the use of 2FA on all member accounts to provide an additional layer of protection against unauthorised access.
• 24/7 Monitoring: Our automated threat detection system monitors all platform activity around the clock to identify and block any suspicious access attempts.
• Network Segregation: The internal infrastructure of vcity44 uses a segregated network architecture to isolate sensitive data from publicly accessible components.
• Regular Penetration Testing: vcity44 conducts regular security audits by independent cybersecurity experts to identify and patch any potential vulnerabilities.
• Employee Access Controls: Only designated staff who require access to user data to perform their duties are permitted to do so, and all access is monitored and logged.

6. Use of Cookies and Tracking Technologies

Like most modern online platforms, vcity44 uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions properly. Here is a transparent explanation of what we use:

Essential Cookies

These cookies are required for core platform functions such as login session authentication, account security, and a stable gaming environment. Without them, the platform cannot function properly. Essential cookies cannot be disabled.

Analytics Cookies

Analytics cookies help us understand how members use the platform — which pages are most popular, how long sessions last, and where any technical issues occur. This data is used in aggregate and does not identify individuals personally.

Preference Cookies

These cookies save your preferences such as interface language, display settings, and gaming preferences so you do not have to reconfigure them every time you log in.

7. Your Rights as a Data Subject

As a vcity44 member, you have clear and protected rights regarding your personal data. vcity44 is committed to respecting and facilitating the exercise of these rights:

• Access Rights: You have the right to request a copy of all personal data we hold about you at any time.
• Right to Rectification: If any of your data is inaccurate or outdated, you have the right to request an immediate correction.
• Right to Erasure: In certain circumstances (when data is no longer needed or consent is withdrawn), you may request that your data be deleted, subject to legal retention requirements.
• Right to Restriction of Processing: You may request that we restrict how we use your data while a dispute or review is ongoing.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another service provider should you choose to do so.
• Right to Object: You may object to the use of your data for direct marketing purposes at any time without needing to provide a reason.
• Right to Withdraw Consent: Any consent given for data processing may be withdrawn at any time, although this does not affect the validity of processing carried out prior to withdrawal.

8. Data Retention Period

Vcity44 does not store your personal data indefinitely. We have a clear data retention policy based on service requirements and legal obligations:

• Active Account Data: Retained for the duration your account is active and for the required period following account closure to meet audit and legal requirements.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with applicable financial and tax legislation in Malaysia.
• KYC Documents: Retained for a minimum of 5 years after the business relationship ends, in accordance with AMLA (Anti-Money Laundering Act) requirements.
• Support Communication Logs: Retained for 2 years to allow for historical reference and service quality improvement.
• Technical Log Data: Retained for 90 days for technical troubleshooting and security purposes.

Once the retention period expires, your data will be securely deleted or anonymized using methods that ensure it cannot be recovered or accessed by any party.

9. Changes to the Privacy Policy

Vcity44 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, new legal requirements, or to improve the clarity of the information presented.

When material changes are made to this policy, we will take the following steps to ensure you are informed:

• Publishing the latest version on this page with a clear update date.
• Sending in-platform notifications to all active members.
• Sending notification emails to the registered email address for significant changes.
• Providing a summary of key changes for ease of understanding.

Your continued use of the vcity44 platform after any changes are published constitutes your acceptance of the updated policy. If you do not agree with any changes, please stop using the platform and contact us for further guidance.

10. Contact Us Regarding Privacy

The vcity44 Privacy Team is ready to assist you with any enquiries, complaints, or requests relating to this Privacy Policy and the management of your personal data.

• Live Chat: The fastest option — available 24/7 via the chat icon in the corner of the platform. Response time is typically under 2 minutes.
• Privacy Email: [email protected] — for more detailed privacy enquiries or formal data rights requests.
• Response Time: Data rights requests are processed within 30 business days. General enquiries are typically answered within 24 hours.